Cancellation policy

SUBSCRIPTION CANCELLATION POLICY

How Subscriptions Work

When you purchase a subscription from Shinto’s Pet Food, you authorize recurring orders and charges based on the delivery frequency you select. Your subscription will continue until you cancel it.

Managing Your Subscription

You may change your delivery frequency, skip an upcoming order, update eligible products, or cancel future subscription orders through your customer account or subscription-management link.

Changes, skips, and cancellations must be completed at least 24 hours before the next order is scheduled to process.

Charges and Processed Orders

Subscription orders are charged approximately 24 hours before fulfillment. Once an order has been processed or charged, it is final and cannot be canceled, returned, exchanged, or refunded.

Canceling a subscription stops future recurring orders only. It does not cancel or refund an order that has already been processed.

Need Help?

If you need assistance managing your subscription, contact us at kitchen@shintospetfood.com before the 24-hour cutoff. Please include the name and email address associated with your subscription.

Nothing in this policy limits any rights that cannot be waived under applicable law.