Refund policy

ALL SALES ARE FINAL

All purchases from Shinto’s Pet Food are final. We do not accept returns or exchanges, and we do not provide refunds for change-of-mind purchases, incorrect selections, or products that are no longer wanted.

DAMAGED, SPOILED, DEFECTIVE, INCORRECT, OR MISSING ORDERS

If your order arrives damaged, spoiled, defective, or incorrect, or if it does not arrive, please contact us promptly at kitchen@shintospetfood.com. Include your order number and photographs when applicable.

Reporting an order problem is not a return request. Shinto’s Pet Food will review the circumstances and determine an appropriate resolution. Please do not return or send back any product unless Shinto’s Pet Food specifically instructs you to do so.

Nothing in this policy limits any rights that cannot be waived under applicable law.