Shipping policy

SHIPPING OPTIONS

Available shipping methods, rates, and pickup options are shown at checkout based on the products in your order and the delivery destination.

FRESH AND FROZEN ORDERS

Fresh and frozen products ship Tuesday through Thursday using appropriate cold-shipping methods. In-stock orders received by 2:00 p.m. Pacific Time Tuesday through Thursday may ship the same day. Orders received after Thursday’s cutoff through Monday will normally ship the following Tuesday.

UPS Next Day Air Saver describes the transit time after an order has been dispatched. It does not mean that every order ships on the day it is placed. Inventory availability, holidays, severe weather, and carrier conditions may affect dispatch and delivery times.

SHELF-STABLE ORDERS

Dry food, treats, supplements, apparel, gear, and other shelf-stable products are shipped using the services available for those products and the delivery destination. USPS may be available for eligible orders.

Orders containing both shelf-stable and fresh or frozen products follow our cold-shipping requirements and schedule.

DELIVERY PROBLEMS

If an order arrives damaged, spoiled, defective, or incorrect, or if it does not arrive, please contact us promptly at kitchen@shintospetfood.com. Include your order number and photographs when applicable.

Shinto’s Pet Food will review the circumstances and determine an appropriate resolution. All sales remain final, and products should not be returned unless Shinto’s Pet Food specifically instructs you to do so.

Nothing in this policy limits any rights that cannot be waived under applicable law.